A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. As the below Quality Management System diagram suggests, a QMS helps coordinate and direct an organization's activities to meet customer and regulatory requirements and continuously improve its effectiveness and efficiency. As the Quality Management System trend suggests, each element of a quality management system helps achieve the overall goals of meeting the customers' and organization's requirements. Quality management systems should address an organization's unique needs. Use EdrawMax Online to create a similar-looking QMS diagram for your company's quarterly sales reports.