This activity diagram identifies the 5Ms that are usually behind late deliveries to customers. The 5Ms include measurement, machinery, workforce, methods, and materials. It further depicts what can go wrong with these factors that could impact orders deliveries. For example, in the case of machinery, it highlights unexpected breakdowns and repairs as an issue. For human resources, unannounced absenteeism and no ready reinforcements can be problematic, and so on. The diagram concludes that 10% of orders can delay one or more days to the customers. After identifying the problems, the management has to reduce if not stop their incidence.
