The After-sales service of the eCommerce system flowchart illustrates the process for handling customer complaints and returns after purchasing a product. The flowchart shows that when a customer submits a complaint or return request, it is forwarded to the customer service department, logged, and assigned to a support agent. The agent then investigates the issue and determines the appropriate course of action, including issuing a refund, providing a replacement, or offering a discount. The flowchart also shows that customer feedback is collected and analyzed to improve the quality of products and services. Finally, the flowchart demonstrates the importance of maintaining accurate records and tracking the progress of each complaint or return to ensure timely resolution and customer satisfaction. EdrawMax is the best diagramming tool to create similar diagrams. Download EdrawMax today and start customizing similar templates.
