This Insurance claims process flow diagram describes the process of purchasing an insurance policy and the actions that must be taken if the insured files a claim. The flow diagram of the insurance claims process suggests two possible outcomes: If the insurance does not cover the claim, the insurance company will refuse to compensate; otherwise, the insurance company will pay, and the insurance will be renewed. A policyholder's insurance claim is a request to a provider for compensation for a covered loss. After reviewing the claim, the company will either approve it and issue an eventual payout, or they will deny the claim.