Identifying and evaluating needs is included in the definition of needs analysis. It is the first step that should be taken to develop a successful training program (Bleich, 2018). It is a critical process that assists businesses in determining the specific training and training period their employees require to become productive and efficient. Needs analysis and needs assessment are frequently used interchangeably. Still, they play distinct but related roles in identifying performance issues and opportunities and determining whether or not training is required to address them (Christensen, 2018). Christensen says that needs assessment, needs analysis, and training needs analysis are all important steps in determining "value-added."