A help desk workflow diagram is a graphical representation of the process behind providing IT support within an organization. This diagram covers every step, from receiving and responding to customer requests to troubleshooting technical issues to completing and following up on the resolution. The details of this chart will vary depending on the particular system in use in each company, but it can serve as a useful tool for improving customer satisfaction and internal communication. Use EdrawMax to download this template. Post template customization, EdrawMax lets you export the design into multiple formats, including PDF, PNG, JPG, HTML, and more.
