A workflow diagram for help desk personnel outlines the steps that must be taken by the team in response to customer queries. The diagram may begin with a step-by-step guide for filtering cases, assigning tasks, and troubleshooting each issue. It may also include processes to address other activities, such as creating reports or resolving escalations. With this visual representation of help desk operations, personnel can quickly understand their duties and anticipate problems that could arise during customer interaction. Create a similar design using the free templates and symbols provided by EdrawMax.
