A customer journey map is a visual representation of the steps and touchpoints a customer goes through when interacting with a product, service, or brand. Here is an example. This map explains our customers' journey from hearing about us to rating and feedback. It depicts the customer's experience from the initial awareness stage to the post-purchase evaluation, highlighting the different stages, interactions, and emotions involved in the process. This template can be used to help businesses understand their customers' needs, pain points, and expectations, enabling them to design better products, services, and marketing strategies.
